FAQs

Have a question? We're here to help. If you don't find your answer below, feel free to reach out to us directly.

The Design & Customization Process

What kind of image can I upload? You can upload almost anything! High-resolution photos (from your phone is fine!), illustrations, your company logo, a child's drawing, or even a simple text design. The possibilities are endless.

What are the image quality requirements? For the best results, we recommend uploading the highest resolution image you have, preferably over 1500 pixels wide. A good rule of thumb: if it looks clear and sharp on your computer screen, it will likely look great on the paddle. If we see an issue with your image quality, we will contact you before printing.

What file formats do you accept? We accept most common file formats, including .JPG, .PNG, .SVG, and .PDF.

About The Paddle Itself

Is this a "real" paddle, or just for decoration? It's a real, high-quality paddle designed for play! While it looks great on a wall, we built it to be enjoyed on the court. We use top-tier materials so your memento is also a joy to use.

You mention "honest quality." What are the paddles made of? We use a T700 raw carbon fiber surface and a 16mm polymer honeycomb core. In simple terms, this means the paddle is lightweight, strong, and provides a great "feel" and control during play. We don't over-market with flashy specs, we just use proven, quality materials that feel great in your hand.

Is the paddle suitable for experienced players? Absolutely. The materials we use meet the standards for competitive play and our paddles are USAPA approved. While our primary focus is on creating meaningful custom gifts, we never compromise on the underlying quality. It's a paddle that both a beginner and a seasoned player can appreciate.

Ordering, Shipping & Gifting

How long does it take to make and ship my custom paddle? Because each paddle is custom-made just for you, it takes a little extra time. Please allow 3-5 business days for production. After that, standard shipping times apply depending on your location.

Can I ship a paddle directly to someone as a gift? Yes! You can enter their address as the shipping address during checkout. We do not include price information on our packing slips, so it will be ready for gifting upon arrival.

What is your return policy for custom items? As each paddle is uniquely created with your personal design, we are unable to accept returns or exchanges. However, if your paddle arrives damaged or there is a quality issue with the print, please contact us immediately and we will make it right. Your satisfaction is our top priority.

Do you have any gift wrapping options? While we don't offer traditional gift wrapping at this time, each paddle is shipped in a clean, high-quality box that is suitable for gifting.

Gift Ideas & Inspiration

I want to order a gift, but I'm not sure what design to use. The best gifts come from the heart! Consider using a favorite family photo, a picture of a beloved pet, an inside joke, a drawing from a child, or the coordinates of a special place. The goal is to make them smile every time they see it.

Can I order a matching set for a couple or a family? Of course! This is one of our favorite things to see. You can create two (or more) separate paddle designs in your cart to create a perfectly coordinated set for an anniversary, wedding gift, or family tournament.